SHIPPING AND DELIVERY
We aim to ship your products within 2 business days from the time we receive your order. We use Australia Post for all our shipping.
A flat postage rate of $8.95 per order applies to all online orders with Australia Post's domestic network.
Please note that we cannot take responsibility for items damaged by Australia Post during delivery. If you receive a parcel from Australia Post that appears to have been damaged or tampered with, you should address the issue immediately. If your goods are damaged as a result of damage to the packaging, you will need to contact Australia Post at your local Post Office shop to place a complaint. They offer compensation for such incidents. Ensure you keep the original package and goods to show them. Please also let us know this has occurred so we can assist you and ensure the matter is resolved and that you are left happy and satisfied.
Where an order contains pre-order or backorder items, we will wait until all items are available so that we can ship everything together.
The delivery cost will be displayed at checkout. If we do not know the final price for postage (for example, for some international destinations), we will charge shipping separately. Please contact us for a quote for shipping in these cases.
Delayed, lost and damaged parcels
We use Australia Post for all our parcels. When your parcel is sent, you will receive tracking from Australia Post.
Sometimes, parcels take longer than expected. Please understand that this is completely out of our control. Where a parcel is taking longer than usual, it is important it is given ample time to be delivered. Australia Post will not conduct an investigation into your parcel until the service standard is exceeded.
We have implemented a $1 insurance cost into each order to cover lost parcels. This is included in your $8.95 postage charge. The conditions of this are as follows:
Parcels that are shown as delivered by Australia Post
You must lodge a dispute through PayPal as they insure you for parcels that are marked as delivered, but not received. Please alert us to this issue via email, and we can assist you in lodging your claim.
Parcels lost in transit
Where a parcel stops moving through the Australia Post system, an investigation must be started. This takes 3-5 business days. You must contact us to arrange this investigation. Please be aware that Australia Post will not start an investigation until their normal delivery timeframe has elapsed. At the conclusion of the investigation, if your parcel is deemed lost, we will organise a replacement be sent to you. We will not resend parcels until they are determined lost by Australia Post at the conclusion of an investigation. Please be aware in the majority of cases, parcels do turn up.
If your parcel subsequently arrives after a replacement has been sent, you must return it to Baby Bare. Do not open the parcel, simply return to sender.
All orders are final. Once an order is placed we are unable to make changes to that order. This is due to the number of enquiries received and our commitment to shipping orders quickly. Where a request is made to make a change to an order, and it is not responded to, and the order ships, we will not be liable for costs arrising to make changes. We will not exchange or reship at our expense. Customers are given three opportunities to review their order before final confirmation and it is the responsibility of the customer to ensure they have selected the correct products from our online store.
We will endeavour to contact you within 24 hours if there is any problem with your order such as colours in stock or payment.
While we will endeavour to follow any instructions in the provided in the comments section of the checkout process, we cannot guarantee that they will be followed. We reserve the right to process your order without regard to these comments where necessary.